Job Information
Kaiser Permanente Emergency Department Clerical in Ontario, California
Job Summary:
Registers patients, answers telephones, maintains department records & directs visitors.
Essential Responsibilities:
This description is for recruitment posting purposes only. It has not received full HR review and approval.
Receives & directs visitors, patients, staff personnel & others
Answers inquiries to include those concerning general organization, facilities & services
Refers to others for further information or assistance as appropriate
Determines members & non-members identity & eligibility & assessing need for interpreter/Language Barriers
Will document, in KPHC, the need or not for Interpreter
Provides telephone reception by routing information & messages to other individuals & follows through providing general information
Answers telephone stating the department & their name
Maintains the Emergency Department log
Is responsible for properly identifying the patient, verifying Demographics & placing a identification arm band on the patient as soon as possible after the patients arrival
The bands should be placed on the arm unless injury to the arms is present; then it should be placed on the lower extremity
Ask before entering a closed curtained area; introduction of self to the patient
Is responsible for maintaining the communication board w/ the patients name, date, time & complaint
Prepares, processes & routes a variety of forms
Prepares, processes & routes a variety of reports & distributes copies of documents as required
Performs other duties such as mailing, calling for patient transportation & ordering operational supplies as assigned
Promotes, ensures & improves customer service by demonstrating skills which are consistent w/ the organizations philosophy of providing extraordinary customer relations & quality service
Prepares, maintains a variety of statistical reports for Departmental/Regional reports & distributes copies as required
Operates office machines such as the card making machine, computer, Xerox machine as required
Calls for repairs as needed
Requests paper charts, if needed & distributes appropriately
Enters anticipated Ambulance arrivals into the Reddinet Computer
Completes patient records in the computer on the KP Health Connect system & distributes any paper records as needed appropriately
Notifies departments appropriate for the task (admitting, repairs, dietary, radiology, etc.) & completes any requisitions as needed
Utilizes Easynet computer process
Empties the Pneumatic tube as necessary (from lab or chart room) & distributes appropriately
Is responsible for maintaining & keeping their work area clean & stocked as needed
Utilizes Regional Consistent Messaging when making contact w/ patients, visitors & during telephone encounters
Basic Qualifications:
Experience
• Previous receptionist experience in a medical care setting, preferably an acute care hospital
• Experienced Computer user, knowledge of multiple computer programs
• Typing 20 wpm
• Excellent Customer Service Skills
• Excellent Communication Skills
Education
- N/A
License, Certification, Registration
- N/A
Additional Requirements:
- N/A
Preferred Qualifications:
- N/A
Notes:
- On Call posting working all shifts in the ER which is a 24 hour / 7 day a week department guarantee of 20 hours per week.
COMPANY: KAISER
TITLE: Emergency Department Clerical
LOCATION: Ontario, California
REQNUMBER: 1272835
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.